Premium paid VPN service - AccessVPN.com |
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AccessVPN FAQCan this skype, live messenger, yahoo messenger, https website
work after I am connected to the VPN server?
From our test, all standard / popular application will work as it is after you connect to our VPN server. If you find an application that does not work, contact our support team at http://helpdesk.flexihostings.net and they will assist you with it. How does VPN actually work?
It adds a new network interface to your computer and all your Internet
data is then transmitted through there to our VPN server encryted before
it's transmitted to the destination server or service.
Will VPN slow down my system or internet connection?
No, generally you won't notice any slowness and VPN connection
may even speed your Internet access up. Why so? for example: Most internet
traffic from Phillippines to Malaysia is being routed through USA and
then back to Malaysia but traffic to Singapore is direct. An Internet
user from Phillippines will be able to access the Malaysia server faster
if they connect to our VPN server in Singapore first because the route
will then be: Phillippines > Singapore > Malaysia ( overall distance
is much shorter ) compare to Phillippines > USA > Malaysia
Can I cancel by existing ISP and only connect to your VPN service?
No, you need existing (Cable, DSL, dial up, Satellite, etc) internet
connection to be able to use VPN service.
Can I increase the speed of my connection when using VPN service?
No, you can not increase your existing connection with your ISP.
Some users do report that P2P applications run better on the VPN.
Can I get trial account prior to purchase?
Sorry we do not offer trial accounts for security reasons. We will
however issue a refund if the account you ordered does not work for
you. Please check our refund policy
What ports should be open on firewall/router for it to work? (applies to PPTP login
only)
No ports should be open, however your ISP must allow GRE protocol
for you. In most cases you won't experience any problems connecting
to our VPN server from any place, please contact us if you do.
Does VPN service also protect other protocols such as IMAP, SMTP,
POP3, FTP, SSH and others?
Once you are connected to our VPN server, all internet traffic
is transmitted through the virtual network interface, which protects
all protocols.
I have connect to your US based VPN, but I still see that my computer
IP is detected as not USA.
Some sites do not open for me when I am using VPN, while they open
normally when not using VPN. Please help.
These questions require individual solution. Please contact our
24/7 Support Team with the details of the problems and append the result
of running 2 programs when you are connected to our VPN:
- Start -> Run -> cmd -> ipconfig/all - Start -> Run -> cmd -> route print Some websites detect my IP as not USA (France, UK, Germany, Australia). Why and what can I do with that?
Some websites use different ways of detecting the country of your IP. If this happens - please send us a tracert report.
Do the following: (replace websitename.com with the website - for example google.com) Which VPN server location should i choose?
It all depends on what you need to achieve. If all locations works for
you, choose the VPN server that you have the lowest ping time to for
the fastest speed.
I can connect, but cannot browse.
First make sure you're not connected to the VPN. Then, For Windows XP, 2000, etc: - Go to control panel - administrative tools - network connections. 8.8.8.8 Save and exit the networking dialogs, and then try to connect again. For Windows Vista: - Go to Control Panel - Network and Sharing Center - click the "View
Status" link for your Local Area Connection Can I connect to my VPN account from more than one computer?
Yes, you can but only one login per username is allowed at one
time.
Can I use VPN on public computer?
Yes you can run it on any computer, but you will need superuser
privileges to be able to configure and establish network connection.
Can I use openvpn under MacOS?
Yes, client for MacOS should be downloaded at http://tunnelblick.net. AccessVPN PlansFlexihostings Premium VPN plans are designed to meet the needs of users who require high quality, reliable VPN connection and not meant for user to perform illegal transactions.
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